Frequently Asked Questions
Shipping
Where do you ship?
We ship anywhere in Canada! At this time, we do not offer international shipping.
How much is shipping?
We offer a flat rate of $12 for shipping within Canada. Spend $125 or more and shipping is free with code FREESHIPPING125
Which shipping provider do you use?
We currently ship with Canada Post, and we’re exploring additional providers to give you more options in the future.
Will I receive a tracking number?
Absolutely! Once your order ships, you’ll receive an email with tracking details so you can follow your package.
How long does it take for my order to ship?
Please allow 3–5 business days for regular orders to ship. Custom print orders may take up to 10 business days.
Where do you ship from?
All orders ship from Canada! Most packages are sent from Ottawa, and print-on-demand items ship from other Canadian locations.
Do you offer local pickup?
If you’re in the Ottawa area, please contact us to inquire about local pickup.
Returns
What is your return policy?
Unused, unworn items can be returned within 30 days of purchase. Customers are responsible for return shipping costs.
Products
Are your products cruelty-free?
Yes! All beauty and skincare products we carry are cruelty-free and never tested on animals.
Where are your products made?
We’re proud to say that all of our products are made in Canada.
Payment methods
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options at checkout.
Do you offer gift cards?
Yes! Digital gift cards are available so your loved ones can choose their own favourites.